wd my passport ultra unlock cant see files

The test drive that worked had a SATA interface but the customer drive has a USB3 connector soldered onto the PCB. In prep for trying to bypass the security we've set a password on a different drive (one of our techs), used MHDD and successfully recovered the password from the. The situation is all legit as he has provided us with a drive receipt and he's essentially wanting the pictures of his former dog recovered. I am an IT tech and I have a customer's WD My Passport 1TB drive which he's locked with the drive lock software & forgotten the password. You disconnect and reconnect the drive to your computerĪfter creating a password, the drive remains unlocked for as long as youĬontinue your current work session.An express 'thank you' to anyone who can confirm whether or not this might be possible. It remains as long as you have password protection enabled for the drive.Īfter you have created a password to keep others from accessing the files on your drive, unless you selected the Enable auto unlock for user: check box, you will have to type your password to unlock the drive whenever: The listing appears regardless of whether the drive is locked or not, or whether you selected the Enable auto unlock for user: check box when you created your password. Your computer exits the sleep mode, depending on its configuration When you remove and reconnect the My Passport drive The next time you shut down and restart your computer Password in firmware on the My Passport drive and displays the WD Unlocker utility virtual CD (VCD) as a device in your computer’s file management utility listing: When you create a password, the WD Security software saves your Software to remember your password for the selected drive on this computer.Ĭlick Save Security Settings to save your password and enable hardwareĬlick OK to close the Security has been enabled message. Select the Enable auto unlock for user: check box if you want the WD Security Type a hint to help remember your password in the Password hint box. Retype your password in the Verify password box.

Type your password in the Choose a password box, using up to 25 characters. Read the warning about the possibility of data loss if you forget your password.Ĭlick the I understand check box to signify that you accept the risk.

Wd my passport ultra unlock cant see files